October 1, 2020

YOUR SOCIAL SECURITY | Davenport, Iowa Office

By Pam Shaw
Social Security District Manager
Davenport Social Security Office

Social Security Announces New Online Video Hearings

The Social Security Administration announced a new service for people awaiting a hearing decision. In addition to telephone hearings, Social Security will offer the opportunity for an online video hearing using the Microsoft Teams platform beginning this fall. This new free service will allow applicants and their representatives to participate in the hearing from anywhere they have access to a camera-enabled smartphone, tablet, or computer. This stable and secure online platform allows the Social Security judge to see and interact with applicants and their representatives just like an in-person hearing, while maintaining privacy of the claimant’s information. Other hearing experts, such as medical or vocational experts, may participate as well.

“The COVID-19 pandemic has highlighted the importance of finding new ways to serve the public,” said Commissioner of Social Security Andrew Saul. “For over a decade, the agency has used video hearings to get applicants their hearing decisions sooner. This advancement builds on that effort, making it easier and more convenient to attend a hearing remotely, particularly during the COVID-19 pandemic. To continue to ensure all participants’ safety, we expect online video hearings and telephone hearings will be the only two hearing options for the foreseeable future.”

Social Security has been conducting appeal hearings with Administrative Law Judges (ALJ) via telephone only since March, while offices remain closed to the public to protect the health and safety of the public and employees.

The agency’s ALJs have held more than 180,000 telephone hearings since March, allowing the agency to continue to deliver critical customer service.

For the new online video hearings, whether the device is a laptop, smartphone, or tablet on either iPhone or Android, people will experience a clear picture and audio of the ALJ and their representative during their hearing.

For updates on the implementation and expansion of this new hearing service, and other Social Security

ACCESS SOCIAL SECURITY FROM JUST ABOUT ANYWHERE

You can access our programs and services from just about anywhere with your personal and secure my Social Security account. It’s easy to sign up for one, and it will give you access to important information you can’t find anywhere else.

With your personal my Social Security account, you can:

  • Use our Retirement Calculator to compare future benefit
    estimates for different dates or ages to begin receiving benefits.
  • Check the status of your application or appeal for benefits.
  • Review your work history.
  • Request a replacement Social Security card (in most States).

If you already receive benefits, you can also:

  • Get a benefit verification or proof of income letter.
  • Set up or change your direct deposit.
  • Change your address.
  • Request a replacement Medicare card.
  • Get a Social Security 1099 form (SSA-1099).

You can even use your personal my Social Security account to opt out of receiving certain notices by mail, such as the annual cost-of-living adjustments and the income-related monthly adjustment amount notice. These notices are now available in your Message Center when you sign in to your account.

Please let your friends and family know that they can create their own my Social Security account today at www.ssa.gov/myaccount.

Filed Under: Community, Finance