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Davenport Social Security Administration
4319 N. Brady Street, Davenport, Iowa
(855) 420-8556   Mon.–Fri. 9 a.m.–4 p.m.

Rock Island Social Security Administration
2350 4th Avenue, Rock Island, Illinois
(866) 414-9166   Mon.–Fri. 9 a.m.–4 p.m.

Social Security Announces Executive Leadership Team

Commissioner Bisignano aligns executive leadership with core agency initiatives to better serve the American people

Social Security Administration (SSA) Commissioner Frank J. Bisignano recently announced his executive leadership team and organizational changes designed to strengthen accountability, improve performance, and modernize service delivery.

“I am proud of the leadership team we have at SSA. By combining the knowledge and experience of long-term career employees with new perspectives and talent of recent appointees, we are aligning our organization with today’s priorities and tomorrow’s opportunities,” said Commissioner Frank J. Bisignano. “I am confident their expertise and dedication position the agency to deliver a pristine control environment, optimal efficiency, and world-class service to the American people.”

Under Commissioner Bisignano’s direction, the updated leadership team and organizational structure will ensure SSA continues to meet the needs of more than 300 million Americans the agency serves every day. These changes build directly on SSA’s recent customer services successes like reducing average wait time on the National 800 Number from 30 minutes last year to single digits last month, shortening field office wait times by 30%, and giving Americans 24/7 access to their personal my Social Security account, when previously the website was down 29 hours a week.

The new leadership team will be tasked with accelerating these gains, ensuring that anyone interacting with the agency continues to experience timely, reliable, and high-quality service across all channels.

Social Security Administration Executive Leadership Team:

Chief of Staff & Chief Risk Officer
Chad Poist

Chief Actuary
Karen Glenn

Chief Communications Officer
Nicholas Perrine

Chief of Disability Adjudication
Jay Ortis (Acting)

Chief of Field Operations
Andy Sriubas

Chief of Processing Centers
Mark Quinlan

Chief of Digital Services
Stephen Evangelista

Chief Human Capital Officer
Florence Felix-Lawson

Chief Information Officer (Core Business Functions)
Michael L. Russo

Chief Information Officer (Technology and Customer Products)
Aram Moghaddassi

Chief of Law, Policy, & Legislative Affairs
Mark Steffensen

Chief Financial Officer
Thomas Holland

Chief of Security and Resiliency
Jessica Taylor

To enhance SSA’s focus on operational excellence and foster a structure that brings leadership closer to the frontlines, the functions previously under Operations will be realigned into three distinct areas: Field Operations, Processing Centers, and Digital Services.

SSA is also consolidating all Security functions into a single, integrated organization, which will be responsible for providing strategic direction and oversight of information security, physical and protective security, as well as personnel security and suitability programs.

For more information about SSA’s communications, initiatives, and accomplishments, please visit the agency’s Communications Corner at ssa.gov/news.